Robotic Process Automation Trends
Robotic Process Automation is a software with capabilities to do repetitive tasks. It is a virtual workforce to replace humans from doing repetitive, mundane tasks so that the humans can be involved in more skilled works.
Macros, Scripts and Bots are all different forms of Robotic Process Automation. RPA is used in Customer Service, Accounting, Financial Service, Healthcare, Call centre operations, Human Resources, Supply Chain Management and many more.
Benefits of RPA
Apart from freeing human workforce from doing repetitive, boring tasks there are many advantages of RPA. The below figure summarises the benefits.
Current trends of RPA
Automation is not new. Looking at the benefits most of the industries are using RPA.It is the fastest growing segment of the global enterprise markets.
RPA is here to stay
Artificial intelligence, voice recognition, and machine learning along with natural language processing are taking automation to the next big level. According to the automation researcher Gartner, the RPA software will reach more than one billion dollars by 2020 with a 41 per cent growth rate per annum.
RPA in Public Sector
RPA is gaining popularity in Public sector also. It is getting used in many fields of public sector such as Health, Education, Police etc.
RPA along with AI can be used to have fully automated police stations to help citizens. The system can also be used to reduce the crime by predicting the crime, crime location etc.
In education systems RPA can be used in administration and finance.In registration ofdifferent courses, checking eligibility criteria, validating the student information to processingthe fees, everything can be automated.
Teaming of Humans and Robots
There will be increase in attendant robots compared to unattended robots. Attended robots,can have conversation with humans and solve problems. Attended Robots work on a part of a process along with humans thus helping the work to get done faster.
Ex: Detection of bombs and explosives. AI programmed Robots survey the area and give information regarding the position of explosives. This information will be given to humans to take necessary actions.
Change in Job Market
RPA technology would replace human workforce from doing mundane repetitive jobs. a report from the ‘World Economic Forum’ has reported that whereas machines will perform various tasks more in comparison to humans by the year 2025, the Robot Revolution is yet going to create around about 58 million new jobs in the upcoming five years.
Prominence of Chatbots
Now a days chatbots are more AI driven. With the help of AI and Natural Language processing bots can have more effective interactions with customers and can do customer data analysis.
Medical Robots
There are numerous chatbots already in healthcare to assist physicians, nurses and patients. Youper Yooper’s A.I. monitors and improves users’ emotional health with quick personalized conversations using psychological techniques. SafeDrugBot helps doctors with information about safety of medication on breast feeding women.
About the author:
Vijaya Naik- Technical Writer, Private Tutor. After working in software industry for more than 12 years she took a break from my full time job. However her passion to learn new technologies took her to technical writing . Currently she work as freelance technical writer and private tutor(her another passion).As a technical writer she get to learn new things and also it gives her satisfaction as some one reads her work and get something from it.
(The author is a guest blogger at Her Second Innings. The opinions expressed are those of the author.)
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